BuiltNashville

Staff Product Manager, Platform

Nashville, TN (Onsite) or RemoteProduct Management
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Built's Mission: Connect and simplify doing business in real estate.

Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com.
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Staff Product Manager, Platform 

Built is hiring a Staff Product Manager for our Platform organization. Platform owns the shared foundations every Built product and engineering team relies on, including authentication, authorization, SSO, multi-tenancy, entitlements, tenant administration, files, notifications, cloud infrastructure, service reliability, and developer tooling.

This role will own product direction across two areas: Tenant and Core Services and the product-facing work within Cloud Platform. Your primary customers will be Built’s product and engineering teams. You will learn where those teams are experiencing friction, identify patterns across their needs, and determine which platform investments will create the most leverage across the company.

You will partner closely with Platform engineering leadership to balance reliability, scalability, technical debt, cloud efficiency, developer productivity, and new shared capabilities. You will turn those decisions into clear roadmaps, business-backed PRDs, measurable outcomes, and adoption plans. Some work will involve external customer IT and engineering teams, particularly around identity and SSO, but this is primarily an internal platform role.

The Staff Product Manager is a senior individual contributor and player-coach within the product organization. You will own complex product areas, navigate highly technical and ambiguous decisions, influence teams without relying on authority, and help raise the quality of product management across Built.

Our Guiding Principles

  • Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don’t hide behind consensus or committees. Playing it safe is just failing slowly.

  • Help Customers Win. We learn our customers’ businesses deeply: how they think, how they deploy capital, and what keeps them up at night. We treat their capital like our own. We ship leverage, not features, and measure ourselves by customer results.

  • Move with Urgency and Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds, and we build it every day.

  • Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it.

  • Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and change our minds when the evidence shifts. Excellence is a habit, not an event.

What You’ll Do

  • Own product direction and execution across Tenant and Core Services and the product-facing work within Cloud Platform.

  • Conduct ongoing discovery with internal product and engineering teams, identifying common patterns rather than responding to requests one at a time.

  • Define the roadmap for shared capabilities including authentication, authorization, SSO, multi-tenancy, entitlements, tenant administration, files, notifications, reliability, developer tooling, and internal automation.

  • Write high-quality PRDs that clearly articulate the problem, business value, technical constraints, tradeoffs, and definition of success.

  • Partner with Platform engineering leadership to prioritize reliability, infrastructure, scalability, technical debt, cloud efficiency, developer productivity, and new platform capabilities.

  • Define OKRs and success measures for shared-service adoption, developer experience, service reliability, operational efficiency, and internal productivity.

  • Develop rollout, enablement, and adoption plans for internal platform capabilities. Ensure teams understand what Platform has built, how to use it, and when to adopt it.

  • Help application teams use shared capabilities rather than building duplicative solutions within individual products.

  • Maintain approximately three months of ready work through continuous planning, while adjusting future priorities as evidence and company needs change.

  • Work with external customer IT and engineering teams when identity, SSO, tenant configuration, permissions, or access requirements require direct discovery.

  • Identify opportunities to use AI and automation to reduce repetitive engineering work, including background agents, automated pull requests, code maintenance, issue triage, and internal developer tools.

  • Present platform strategy, roadmap decisions, tradeoffs, and results to product, engineering, and executive leadership.

  • Contribute to the broader product organization by improving how teams conduct discovery, write PRDs, define outcomes, make decisions, and launch shared capabilities.

What You’ll Bring

  • 6–10 years of product management experience at growth-stage or scaling technology companies.

  • At least four years of experience managing platform teams, internal products, shared services, infrastructure products, or other highly technical product areas.

  • Experience treating product managers, engineers, and other internal teams as customers and translating their needs into scalable platform investments.

  • Strong technical aptitude and the ability to engage meaningfully with engineers on architecture, reliability, scalability, security, infrastructure, and implementation tradeoffs.

  • Experience with one or more relevant platform areas such as identity and access management, SSO, multi-tenancy, permissions, entitlements, cloud infrastructure, service reliability, developer experience, APIs, or internal tooling.

  • A track record of defining product strategy, setting measurable outcomes, prioritizing complex roadmaps, and delivering products that created measurable value.

  • Strong written product thinking, including experience creating rigorous PRDs with clear business justification and success measures.

  • Experience operating across multiple teams and influencing senior technical and business partners without relying on formal authority.

  • Strong judgment in ambiguous situations where customer needs, technical constraints, reliability, cost, and speed may compete.

  • Excellent written and verbal communication skills, including experience presenting recommendations and tradeoffs to senior leadership.

  • Experience with B2B SaaS and enterprise customers. Fintech, construction finance, regulated-industry, or enterprise identity experience is a meaningful differentiator.

What Success Looks Like at Six Months

  • You are the recognized product authority for Tenant and Core Services and the product-facing work within Cloud Platform.

  • You have built strong relationships with Platform engineering and the application teams that depend on Platform’s capabilities.

  • You have established a clear understanding of internal customer needs, platform dependencies, adoption gaps, reliability risks, and the most important opportunities for investment.

  • The teams have clear, prioritized roadmaps supported by strong PRDs, measurable outcomes, and approximately three months of appropriately ready work.

  • You have driven at least one meaningful platform initiative from discovery through delivery and adoption, with measurable impact on reliability, developer productivity, operational efficiency, or shared-service usage.

  • Internal teams have greater clarity on what Platform owns, how to engage with the organization, and how to adopt the capabilities it provides.

  • You are contributing to how Built’s broader Product organization conducts discovery, makes decisions, writes PRDs, and measures results.

  • Cross-functional partners describe working with you as fast, clear, rigorous, and high-trust.

AI and Technology Expectations

  • Use AI tools to improve the speed, quality, and effectiveness of your work.

  • Apply AI to drafting, analysis, research, synthesis, decision-making, and problem-solving.

  • Identify opportunities to automate repetitive work and improve internal product and engineering workflows.

  • Partner with engineering to evaluate where agents and automation can safely reduce manual effort or improve developer productivity.

  • Understand the risks, permissions, adoption needs, and success measures associated with AI-enabled platform capabilities.

  • Share effective AI practices and lessons with the broader team.

Compensation and Benefits

Built’s salary range for this position is $165,000–$210,000 USD per year. The range is designed to accommodate different levels of proficiency and growth within the role, and we believe its midpoint is competitive with the market.

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